BOOKING POLICIES

At The Grateful Living, every session is carefully prepared and reserved exclusively for you.

To ensure a seamless and intentional experience, please take a moment to review our policies.

Securing Your Session

All appointments require a £25 non-refundable deposit to secure your slot.
This deposit is deducted from your total session fee.

Deposits and payments can be made via PayPal, SumUp, or bank transfer.

The remaining balance is payable prior to or at the time of your session.

A JotForm booking form must be completed at the time of booking. This provides important details about your health, preferences, and any concerns, allowing your session to be fully personalised and prepared with care.

Your deposit ensures your time is reserved exclusively for you and your session is intentionally prepared.

Rebooking & Future Appointments

To secure ongoing appointments and ensure availability, clients are encouraged to rebook at the end of their session.

All rebookings made in person will require a £25 non-refundable deposit to secure the next appointment.

This deposit will be deducted from the total session fee.

This applies to all clients, including returning and regular clients, to ensure fairness and availability for all bookings.

Cancellation & Rescheduling

Cancellations or changes must be made at least 48 hours in advance.

Appointments cancelled with more than 48 hours’ notice may be rescheduled or held as credit.

Cancellations within 48 hours will result in the loss of the deposit.

Missed appointments (no-shows) will be charged the full session fee.

Life happens — please contact us as soon as possible if you need to reschedule.

Refunds & Payment Terms

All deposits are non-refundable.

Payments for completed bookings are non-refundable.

Refunds are not offered for change of mind or to switch payment methods once a booking has been confirmed.

Gift Vouchers

Gift vouchers are valid for future bookings only.

They cannot be exchanged for cash.

Gift vouchers cannot be applied retrospectively to appointments that have already been booked or paid for.

Vouchers must be used within their validity period (if applicable).

Late Arrivals

Sessions will finish at the scheduled time to respect all clients.

Late arrivals may result in a shortened session, however the full session fee will still apply.

Health & Safety

Please disclose any medical conditions, injuries, or pregnancy prior to your session.

Your comfort, safety, and wellbeing are always the top priority.

Booking Process

All bookings are made online for your convenience.

By booking, you confirm that you have read and agreed to these policies.

Complete your JotForm and secure your session here.